Effective date: August 8, 2026.
We want you to feel confident trying GivLeaf. If your first bottle of an eligible GivLeaf product is not right for you, you may request a refund under the following terms.
Eligibility
To qualify:
- The product must have been purchased directly from GivLeaf.com.
- Your request must be submitted within 30 calendar days after the carrier marks the order delivered.
- The guarantee applies to the price paid for one bottle of each eligible product.
- Only one guarantee refund is available per household, per product.
- You must provide your GivLeaf order number and a clear photograph of the bottle showing the product label and lot number.
- GivLeaf may request a photograph that includes the order number and current date written on a piece of paper beside the bottle.
- The information submitted must match or be reasonably verifiable against the original order.
What Will Be Refunded
If approved, GivLeaf will refund the actual price paid for one eligible bottle, including any applicable sales tax, to the original payment method.
Original shipping charges are not refundable unless GivLeaf shipped the wrong product, the order arrived damaged, or the problem resulted from our error.
If several bottles of the same product were purchased, the guarantee covers only one bottle. Any discount applied to the purchase will also apply when calculating the refund.
How to Request a Refund
Submit the GivLeaf Guarantee Claim Form or email orders@givleaf.com with:
- Your full name
- GivLeaf order number
- Email address used for the order
- Product name
- Bottle lot number
- A clear photograph of the bottle showing the label and lot number
- A brief explanation of why the product was not right for you
We may request additional information when something does not match our records. Do not mail an opened bottle to GivLeaf unless we specifically instruct you to do so.
Previous Guarantee Claims and Reorders
You may continue purchasing the product after receiving a guarantee refund. However, future purchases of that same product by you or your household will not qualify for another money-back guarantee.
GivLeaf may compare the customer’s name, email address, telephone number, billing address, shipping address, order history, and previous approved claims to enforce the one-time household limit.
Claims may be denied when they are duplicate, outside the guarantee period, connected to a previous approved claim for the same household and product, missing required verification, altered, fraudulent, or otherwise inconsistent with GivLeaf’s records.
If you believe a claim was denied in error, reply to the decision email and request a manual review.
Damaged, Incorrect, or Defective Orders
Problems involving damaged packages, incorrect products, missing items, defects, or shipping errors are handled separately and do not count as use of the satisfaction guarantee.
Health or Safety Concerns
If you believe you experienced a health or safety problem, discontinue use and contact an appropriate healthcare professional when necessary. Notify GivLeaf at orders@givleaf.com so the matter can be documented and reviewed.
This guarantee does not limit any rights available under applicable law.